Edusoft+Support+Tips

Are you having problems with Edusoft? **Is your** scanner **not working properly?** If you would like to test your scanner, here are steps sent by our Edusoft representative to test your scanner, in case you are unsure:  **Do you need assistance** logging in **to your account?** Contact the @Team or watch this video.
 * 1) Go to the computer attached to the scanner and login to Novell.
 * 2) Click on the icon for Edusoft Grader (on desktop).
 * 3) Login to the Edusoft Grader with username : Henderson.scan and password : scanner10.
 * 4) Place the printed attachment answer sheet face up.
 * 5) Click Scan on the screen (NOT on the scanner).
 * 6) After the document scans, then click upload.
 * 7) Click View Results.
 * 8) Go to the 1 failure listed. (It should say "No student name bubbled" as the error.)
 * 9) Click view image. You DO NOT need to resolve this error since this is just a test.
 * 10) If you see the image of the scan, the scanner has worked successfully.
 * 11) Log out of Edusoft Grader.

**Do you need help** running reports **?** View this video to help you! **Are your reports continuing to be unresolved or giving you** error messages **?** Make sure you are running your benchmark copies from a newly printed bubblesheet printer by a laser printer. Do not use old copies to make your bubblesheet copies. Also make sure your copies are straight and the image is not skewed.